Q1: Do you offer free samples?
A1: Yes, we offer free existing sample for most items. The sample can be shipped out within 1-3 days on request. Sample cost will be charged for the customized sample.
Q2: How much do you charge for my customized sample? What’s the sampling time?
A2: Different speciations different cost and sampling time. Regular time: 7-15 days. It depends on the towel material, weight, size, logo technic etc. Please contact us for details.
Q3: Is the sample cost refundable?
A3: Yes, sample cost refundable if the order quantity meets our MOQ.
Q4: How do you ship samples?
A4: We usually ship samples via freight collect, you just give us your Express account such as DHL, UPS, TNT, FedEx, etc.
If you don’t have one, you can prepay the express cost to us through PayPal, Western Union or bank transfer. We ship the samples to you upon receiving the funds.
Or you call a courier service to collect the samples with our contact information and parcel details, and they will pick up the samples from us.
We can also send the samples to your agent in China, then they forward the samples to you.